Frequently Asked Questions

Frequently Asked Questions

Should I remove my personal items from my car?

Yes, we do advise that you remove all items as you maybe charged extra for the time taken for us to remove them.

How long will you need my car?

Every valet has its own length of time we will normally advise you at the time of booking.

Does the weather affect the valet I've booked with your mobile service?

Yes we always inform clients that appointments booked with our mobile service are weather permitting. If we have to cancel you would have the choice to rebook for an alternative day or we can collect your vehicle and drop it off again once valeteproviding it is within the Carlisle perimeter.

Do you require electric and water from me at the house?

No our mobile workshop carries its own electric and water supply.

What if I live outside your coverage area?

We are able to travel further than our 30 mile radius however we do have to charge for time and fuel costs.

What should I do if I had a spillage or accident on my car fabric?

Call us as quickly as possible we will do our very best to fit you into our schedule as to resolve your issue at the earliest convenience.

Are your chemicals safe at my house?

Yes we only use good quality and ph neutral chemicals which are biodegradable and non hazardous to the environment and drain systems.

Do I need to pay extra for a larger vehicle to be valeted?

Yes we do charge an additional amount for 4x4s, vans, light commercial vehicles, agricultural and HGVs.

My car is really messy will I have to pay extra?

We normally carry out a pre assessment and decide if more work is needed to get you car brought up to standard.

Can I just drop my car off anytime?

No we work only from prior appointment

What if I want something extra above the normal valet?

We can offer a wide range of services from fabric protection to full paintwork detail and paint protection. Please ask at time of booking.

Will my seats be soaking wet after an interior valet?

No we only clean your fabric not the sponge beneath so therefore excessive amounts of water are not required. However they maybe damp but we always apply a seat cover to damp seats.

Do you clean my child car seats within the quoted price?

No this is an additional charge please ask at time of booking if this is required

Do you check my car for damage before working on it?

Yes we carry out a pre bodywork and interior assessment before you leave your vehicle with us.

I have issues with my car and want advice can I call round?

No it is always advisable to give prior notice before visiting us as we maybe out on a mobile appointment.